Last Updated: April 2026
Please read these Terms and Conditions carefully before placing an order or engaging in any business transaction with Gestión Lupealex SL. By submitting an order, quotation request, or entering into a supply agreement, you acknowledge that you have read, understood, and agree to be bound by these terms.
1.1. These Terms and Conditions ("Terms") govern all sales, supply agreements, and commercial transactions between Gestión Lupealex SL ("the Company," "we," "us") and the purchasing party ("the Buyer," "you," "your").
1.2. These Terms apply exclusively to business-to-business (B2B) transactions. Gestión Lupealex SL does not sell directly to individual consumers.
1.3. Any deviations from these Terms must be agreed upon in writing by an authorised representative of Gestión Lupealex SL. Verbal agreements or modifications hold no legal validity unless confirmed in writing.
1.4. Gestión Lupealex SL reserves the right to amend these Terms at any time. Updated Terms will be published on our website and shall apply to all orders placed after the date of publication.
2.1. All quotations issued by Gestión Lupealex SL are non-binding and subject to availability unless expressly stated otherwise. Quotations are valid for a period of seven (7) calendar days from the date of issue, unless a different validity period is specified.
2.2. An order is deemed accepted only upon written confirmation by Gestión Lupealex SL in the form of an order acknowledgement or proforma invoice. Submission of a purchase order by the Buyer constitutes an offer, not a binding contract.
2.3. Gestión Lupealex SL reserves the right to refuse or cancel any order at its discretion, including but not limited to cases of pricing errors, stock unavailability, or concerns regarding creditworthiness.
2.4. Order modifications or cancellations by the Buyer are only permissible with the written consent of Gestión Lupealex SL and may be subject to cancellation fees or restocking charges, particularly if materials have already been processed, cut, or dispatched.
3.1. All prices are quoted in the agreed transaction currency and are exclusive of VAT, customs duties, import taxes, and any other applicable levies unless explicitly stated otherwise.
3.2. Prices are based on prevailing market conditions at the time of quotation. Due to the volatile nature of steel and raw material markets, Gestión Lupealex SL reserves the right to adjust prices prior to order confirmation if significant market fluctuations occur.
3.3. Payment terms shall be as stated on the invoice or order confirmation. Standard payment terms are net thirty (30) days from the date of invoice, unless alternative terms have been agreed in writing.
3.4. For new customers or orders exceeding pre-approved credit limits, Gestión Lupealex SL may require advance payment, partial prepayment, or a letter of credit prior to order processing.
3.5. Late payments shall incur interest at a rate of 1.5% per month (or the maximum rate permitted by applicable law, whichever is lower) on outstanding amounts, calculated from the due date until full payment is received. Gestión Lupealex SL also reserves the right to suspend further deliveries until all overdue amounts are settled.
4.1. Delivery terms shall be in accordance with the applicable Incoterms (latest edition) as specified on the order confirmation. Unless otherwise agreed, deliveries are made Ex Works (EXW) from our designated warehouse or mill.
4.2. Delivery dates provided by Gestión Lupealex SL are estimates and are not guaranteed. While we endeavour to meet all stated lead times, the Company shall not be held liable for delays caused by circumstances beyond its reasonable control, including but not limited to force majeure events, supply chain disruptions, mill production delays, transportation issues, or customs clearance procedures.
4.3. Risk of loss or damage to the goods passes to the Buyer in accordance with the agreed Incoterm. The Buyer is responsible for arranging adequate insurance coverage from the point at which risk transfers.
4.4. Partial deliveries are permitted unless otherwise agreed in writing. Each partial delivery may be invoiced separately.
4.5. The Buyer must inspect all delivered goods immediately upon receipt and note any visible damage or discrepancies on the delivery documentation. Failure to report visible damage at the time of delivery may result in forfeiture of the right to claim.
5.1. All steel and iron products supplied by Gestión Lupealex SL conform to the specifications, grades, and standards stated on the order confirmation and accompanying mill test certificates (MTCs).
5.2. Products are supplied in accordance with applicable European (EN), international (ISO), or other agreed standards. Standard documentation includes mill test certificates per EN 10204 Type 3.1 unless a higher certification level (e.g., 3.2) is requested and agreed upon at the time of order.
5.3. Dimensional tolerances shall be in accordance with the applicable product standard. Minor variations in dimensions, weight, and surface finish within standard tolerances do not constitute a defect or grounds for rejection.
5.4. Where the Buyer specifies custom requirements beyond standard product specifications, Gestión Lupealex SL shall use commercially reasonable efforts to meet such requirements. However, any additional costs associated with special testing, certification, or production shall be borne by the Buyer.
6.1. Claims for defective or non-conforming goods must be submitted in writing within seven (7) business days of delivery, accompanied by detailed documentation including photographs, delivery notes, and a description of the alleged defect.
6.2. Claims submitted after the seven-day period may be rejected at the Company's discretion. No claims shall be accepted for goods that have been processed, fabricated, welded, or otherwise altered after delivery.
6.3. Upon receipt of a valid claim, Gestión Lupealex SL shall, at its sole discretion, either replace the defective goods, issue a credit note, or arrange a refund for the affected portion of the order. Return shipping of defective goods shall be coordinated and approved by Gestión Lupealex SL prior to dispatch.
6.4. Goods may not be returned without prior written authorisation from Gestión Lupealex SL. Unauthorised returns will not be accepted or credited.
6.5. Gestión Lupealex SL's total liability for any claim relating to defective goods shall not exceed the invoice value of the specific goods in question.
7.1. To the maximum extent permitted by applicable law, Gestión Lupealex SL shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, loss of production, business interruption, or loss of contracts, arising from or in connection with the supply of goods or services.
7.2. Gestión Lupealex SL's aggregate liability for all claims arising under or in connection with any order shall not exceed the total value of the specific order giving rise to the claim.
7.3. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded or limited under applicable law.
7.4. Gestión Lupealex SL shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control (force majeure), including but not limited to natural disasters, wars, strikes, government actions, pandemics, energy shortages, raw material scarcity, or transportation disruptions.
8.1. These Terms and all contracts entered into between Gestión Lupealex SL and the Buyer shall be governed by and construed in accordance with the laws of the jurisdiction in which Gestión Lupealex SL is registered, without regard to its conflict of law provisions.
8.2. Any disputes arising out of or in connection with these Terms or any transaction shall first be referred to good-faith negotiation between the parties. Should negotiations fail to resolve the dispute within thirty (30) days, the dispute shall be submitted to the exclusive jurisdiction of the competent courts in the Company's registered jurisdiction.
8.3. For international transactions, the United Nations Convention on Contracts for the International Sale of Goods (CISG) shall apply unless expressly excluded in writing by both parties.
For any questions, inquiries, or concerns regarding these Terms and Conditions, please contact us:
Gestión Lupealex SL
Email: info@lupealex.com
Website: www.lupealex.com
